CRM - Customer Relationship Management
These cross-functional enterprise-wide systems interconnect:
Major application components are:
Related Information:
Change in IS Focus
Consulting
Services
Distribution Chain
Management
EDI - Electronic Data
Interchange
ERP - Enterprise Resource
Planning
Functional Roles in
Achieving Superior Customer Responsiveness
Give your business a
service check-up
How Business Generates
Value With the Internet
Internet, Intranet,
Extranet
Internet E-Commerce -
Security Issues
Marketing: Functional
Strategies
Network Management
Services
OECD Guidelines on the
Protection of Privacy
Sources of Competitive
Advantage
© Copyright 2002 Raymond S. Kulzick. All rights reserved. 020116.
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